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Return Policies

RETURNS IN MEXICO:

In the event of a return or a claim due to manufacturing defects, the customer will need to send an email to info@hortomallas.com. 

ALL RETURNS MUST BE MADE WITH PRIOR APPROVAL AND THE ISSUANCE OF AN AUTHORIZATION NUMBER, WHICH WILL BE ATTACHED TO THE SPECIFICATIONS OUTLINING THE REASONS FOR THE RETURN. THIS WILL INCUR A 25% CHARGE OF THE SALES VALUE FOR ADMINISTRATIVE EXPENSES. “THERE WILL BE NO RETURNS ON CUT ROLLS, PARTIAL ROLLS, MEASURED SALES, OR CUSTOM-MADE PRODUCTS AS THEY ARE CONSIDERED FINAL SALES.” NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS OF PURCHASE.

IN CASE OF MERCHANDISE RETURN, IT MUST BE IN OPTIMAL CONDITION, IN ITS ORIGINAL PACKAGING, AND WITH THE ORIGINAL LABEL. IF THE MERCHANDISE ARRIVES ALTERED OR OPENED, NO RETURN WILL BE ACCEPTED.

ALL SALES REQUIRE ADVANCE PAYMENT. REFUNDS OF THE AMOUNTS PAID WILL BE MADE (DEDUCTING RETURN AND FREIGHT CHARGES IF RETURNED BY COLLECT) IN THE SAME MANNER IN WHICH THE PAYMENT WAS RECEIVED, WITHIN A PERIOD NOT EXCEEDING 30 DAYS FROM THE RETURN. 

RETURN DUE TO MANUFACTURING DEFECT

THE CLAIM FOR MERCHANDISE WITH MANUFACTURING DEFECTS MUST BE MADE WITHIN 14 DAYS FROM THE DATE OF SHIPMENT AND IS SUBJECT TO THE FOLLOWING CONDITIONS:

A SAMPLE AND/OR PHOTOGRAPH OF THE DEFECTIVE PRODUCT MUST BE ATTACHED TO THE CLAIM, ALONG WITH A DETAILED LETTER EXPLAINING THE DEFECT.

OUR ENGINEERS WILL DETERMINE IF THAT DEFECT IS DERIVED FROM THE MANUFACTURING OF THE MESH WITHIN A PERIOD OF 30 DAYS.

HORTOMALLAS’ WARRANTY IS LIMITED TO THE REPLACEMENT OF THE PRODUCT, IN CASE A MANUFACTURING DEFECT IS ESTABLISHED.

ONCE THE CLAIM IS APPROVED, HORTOMALLAS® WILL ISSUE AN AUTHORIZATION NUMBER WITH WHICH THE RETURN OF THE MESH WILL PROCEED.

THE COMPANY WILL DETERMINE THE TRANSPORTATION METHOD AND THE DESTINATION TO WHICH THE MESH WILL BE SENT. SHIPPING COSTS WILL BE BORNE BY THE CUSTOMER. HOWEVER, IN CASE OF A MANUFACTURING DEFECT, THE SHIPPING COST WILL BE COVERED BY HORTOMALLAS.

HORTOMALLAS® IS NOT RESPONSIBLE FOR THE MISUSE OR INCORRECT APPLICATION DESTINED FOR THE PRODUCT, NOR FOR DAMAGES TO THIRD PARTIES, CROPS, OR LIVESTOCK.

Please review our Privacy Policy and Terms and Conditions of Billing.

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