Billing Terms and Conditions



1. The merchandise travels at the customer’s own risk, and as such, the company is not responsible for shortages, breakages, losses, damages, etc., suffered during its transit. (According to Articles 377 and 382 of the Commercial Code, the seller is responsible for the expenses and care of the goods until the contract is perfected, and from that point on, the buyer becomes responsible. Thus, by interpreting the company favorably, the simple signature of the buyer accepting the conditions constitutes the perfection of the agreement between the parties).

2. Any checks returned by the bank will incur a 20% surcharge in accordance with Article 193 of the General Law of Credit Instruments and Operations.

3. Any merchandise returns must be made with prior approval and the issuance of an authorization number, which will be attached to the specifications detailing the reasons for the return. A 20% charge of the sales value will apply for administrative expenses. “There will be no returns on cut rolls, partial rolls, measured sales, or custom-made products, as they are considered final sales.”

4. In case of merchandise returns, the items must be in optimal condition.

5. All sales require advance payment.

6. Claims for merchandise with manufacturing defects must be made within 14 days from the shipment date and are subject to the following conditions:

  • A sample and/or photograph of the defective product will be attached to the claim, along with a detailed letter explaining the defect.
  • Our engineers will determine if the defect is derived from the manufacturing of the mesh.
  • HORTOMALLAS’ warranty is limited to the replacement of the product.
  • Once the claim is approved, HORTOMALLAS® will issue an authorization number for the return of the mesh.
  • The company will determine the mode of transport and the location to which the mesh will be sent. Shipping costs will be borne by the customer.

7. HORTOMALLAS® is not responsible for misuse or incorrect application of the product.

8. All prices are subject to change without prior notice.

9. Discounts and conditions are subject to the approval of the commercial management, and such authorization must be in writing.

10. HORTOMALLAS® is not responsible for the delivery of cash or bearer checks to the seller. This does not guarantee payment for the product.

11. Payments made by check will be subject to customer investigation, and based on the results, the company will decide whether the sale proceeds.

  • For credit or debit card payments, for security reasons, a statement cover will be requested, and the merchandise will be sent to the billing address.

12. The bank account where you can make deposits is: BANCOMER, Account No. 0195-2636-11, Interbank Clabe 01232000-1952-63-6118, in the national currency, in the name of HORTOMALLAS®, S.A. DE C.V., located in the city of Guadalajara, Jalisco.

13. Any invoice that is not paid on time will incur conventional moratory interest at a rate of 5% per month.

14. Any disputes that arise with our customers will be submitted to the competent courts of the first judicial district in the city of Guadalajara, Jalisco.

15. HORTOMALLAS® reserves the ownership of the merchandise until it has been fully paid for. The buyer is strictly prohibited from disposing of or encumbering the merchandise until it has been paid for, and the buyer assumes the role of a simple depository of the merchandise.

Review our Return Policy and Privacy Policy here.

Leave a Reply

Your email address will not be published. Required fields are marked *